Case Studies

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AI Shopping Assistant mobile app screens for Intercorp

AI Shopping Assistant

THE CLIENT

Intercorp is a retail conglomerate operating across six countries, spanning supermarkets, home improvement, pharmacy, and convenience channels, with $4B+ in annual revenue.

THE CHALLENGE

Modern retail apps struggle to deliver true personalization at scale. Siloed online/in-store data, rigid search, and unmanaged out-of-stock items lead to high cart abandonment and lost customer loyalty.

THE SOLUTION

An intelligent shopping agent built to understand the user, unify data, automate routine purchases, and protect basket size.

  • Omnichannel Intelligence: Combines online app data and in-store purchase history to build complete shopper profiles.
  • Frictionless Ordering: Assembles carts instantly from conversational prompts or photos of handwritten lists.
  • Smart Inventory Substitutions: Recommends precise alternatives for out-of-stock items to prevent abandoned carts.
  • Adaptive Learning & Control: Learns shifting preferences over time while providing back-office teams full dashboard visibility.

Chargeback Intake & Decision-Support Agent

THE CLIENT

Evertec, Inc. (NYSE: EVTC) is a leading fintech and transaction processing company operating across 26 countries in Latin America and the Caribbean, managing the region’s largest debit network.

THE CHALLENGE

Dispute management is traditionally slow and expensive. Customers face long queue times, while banks waste resources manually processing thousands of low-value, mistaken, or fraudulent chargebacks. At scale, matching claims against complex card network rules creates massive support backlogs and compliance risks.

THE SOLUTION

An intelligent chargeback platform that automates dispute resolution from intake to decision.

  • Self-Service & Fraud Prevention: Captures disputes digitally and uses rich transaction data to filter out mistaken claims before tickets are opened.
  • Automated Evidence & Scoring: Automatically compiles receipts and audit trails, evaluating claims against Visa/Mastercard rules to recommend quick actions.
  • Human-Guided Governance: Drafts response packages so analysts can resolve complex claims in minutes, backed by real-time tracking dashboards.
Chargeback decision-support dashboard for Evertec

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